Terms of Sale
Fares: All airfares including taxes and service fees are non-refundable or at minimum carry a non-refundable portion. All prices are in Canadian dollars unless otherwise stated. Any increased change in pricing quoted at time of booking to time of issuance of travel documents that is more than 7% of the booking quoted price except any increase resulting from an increase in Retail Sales Tax or Federal Goods & Services Tax, shall entitle the customer to cancel the booking and obtain a full refund. Any price increases occurring after issuance of travel documents are our responsibility, except for increases in Retail Sales Tax or Federal Goods & Services Tax. No price increases on the original booking class/inventory/itinerary are permitted once payment has been made in full and travel documents have been issued.
Credit Card: You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total. Gala Travels reserves the right to decline payment by way of 3rd party credit cards and/or international credit cards. At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 1 business day. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED until time of issuance.
Confirmation: Your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete until you have received a ticket number. Due to the dynamics of instant purchase tickets, it is possible that the price of any product purchased may change from the time of booking until the period of ticketing. In the event of a price discrepancy, one of our specialists will be in direct contact with you.
Baggage Allowance and Restrictions: Baggage fees are not included in the cost of your trip. Baggage Allowance and Restrictions will apply to all airlines and are subject to change at any time. We recommend that you check with the airline you are traveling with to verify the specific baggage restrictions or ask one of our agents to find it for you. Contact Phone numbers for most Airlines are available by clicking Here or you may visit the individual airline’s website for most up to date baggage information. Recently, luggage weight limitations have been further reduced and some airlines will charge fees for checked Baggage even when operating on a code share agreement. Air Canada 4 digit flight numbers going to/via USA or International destinations are code share flights & will be subject to the operating carrier’s baggage allowance and fees. Please check with the operating carrier for their Baggage guidelines. You will be charged additional fees each time you go over the size and/or weight allowances. please note that fees for Baggage are paid for directly to the airline and can change at any time. Baggage fees are per person, per direction unless otherwise stated.
Flight Reconfirmation: Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.
Passports/Visas/Health Requirements: Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Canadian Citizens are required to present a current valid Canadian passport for entry or transit through most countries; otherwise, entry or transit may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the website of Canada Foreign Affairs and International Trade Canada at http://www.voyage.gc.ca/index-eng.asp